Refund policy
Refund & Return Policy
Last updated: July 1, 2026
Our Commitment At SolsLeavesNThings, we take pride in shipping healthy, high-quality tissue culture plants. Because our products are living organisms, our return policy reflects the unique nature of plant care.
Damaged or Dead on Arrival (DOA) If your plant arrives damaged or dead, please contact us within 24 hours of delivery with:
- Your order number
- An unboxing video showing the condition of the plant upon opening
- Clear photos of the plant and packaging
We will review your claim and, at our discretion, offer a replacement, store credit, or refund.
Quality Issues If you believe your plant has a quality issue upon arrival, contact us within 24 hours with an unboxing video and photos. We assess each case individually.
No Returns on Living Plants Due to the living nature of our products, we do not accept returns. Once a plant leaves our facility, we cannot guarantee its condition upon return transit.
Non-Refundable Situations We are unable to offer refunds for:
- Plants that decline due to improper care after delivery
- Delays caused by the shipping carrier
- Incorrect shipping addresses provided by the customer
- Plants held at customs (international orders)
- Claims submitted without an unboxing video
Cancellations Orders may be cancelled within 24 hours of purchase for a full refund. After that, orders may already be in preparation for shipment.